Steaming out dents in a foam chair  

There was actually one...
There was actually one interaction I had with the secretary of the upholstery company while the chair was being done; there was a delay, and she explained that this was due to some issues with the foam they were using, but that everything was finally squared away and that the chair would only be a little overdue. Unfortunately, this was a phone exchange -- no record.
What really soured me is that they would fob me off with the steam treatment, and then state, 'we don't believe you' therefore any warranty is null.
Thanks all for clarifying for me that the steam treatment is probably bunk, which is what I had suspected. What a downer.
Meanwhile, if you ever find yourself wanting to have something reupholstered, don't be afraid to be a total prick about the details.

You seem to be withholding...
You seem to be withholding the firm's name here -- I, for one, would love to know who did this so I can avoid them. Their warranties, apparently, aren't worth the foam they upholster their chairs with.

This chair was actually...
This chair was actually reupholstered by BK Upholstery in PA. I went the extra mile and dollars to have the chair done by a company that was reputedly the preeminent expert in restoration of this kind of tricky furniture. I think the tendency is to assume a level of confidence in the merchant whenever you shell out a generous wad for a service. This is a mistake. I am constantly reminded that 'You get what you pay for' is just not an axiom you can always bank on.
I really feel left in the lurch on this. I am awaiting to hear from the actual owner of the place tomorrow, and I'll relay whatever conclusion is arrived at -- and whether they care to redeem themselves in any way. I had thought to post the actual communiques I've had thus far here, but don't want to bog the forum down too much with my tragedy.

sorry to say that is a to...
sorry to say that is a tough deal for you
BK used good foam it just happens, nothing is harder to do then the swan,Egg,womb,
I have done plenty of them in the shop and i never enjoy doing any cause something always goes wrong,
The guys that work at the shop hates them, and we only let one guy with 29 years experience work on them cause they are such a problem.
I have no idea if Bk is the best in the country like you say or they have the best reputation, I know Olek Lejbzon & Co. in NYC is good and expensive maybe you should contact them.
I will not waste my time hawking my business or name with this forum as i certainly dont need any business from any one on this forum as up till now
I have nothing but satisfied customers and if not i make things right , and that is the way i like to keep it. so send all your work to those guys

I was actually trying to...
I was actually trying to avoid putting anyone's head on a block...unless it absolutely belongs there. We will see what we shall see.
You seem certain that BK used good foam. How's that? This sort of wear seems abnormal to me, and I do not have an especially bony ass. Seems like a foam issue.
In any event, I will never buy anything to have it reupholstered. This is not the first bad experience. I never thought I'd say this, but buy retail, or buy mint vintage or vintage with an acceptable amount of wear.
Thanks for the heads up about the NY upholsters. As I recall, your shop doesn't handle leather, at least on these more complex pieces.

no we dont do leather ...
no we dont do leather to difficult and cost prohibitive on the swan and egg
i always wondered why Fritz Hansen charged 10,000 dollars for a leather Egg now i know they are a night mare to hand sew,
Please dont be soured on vintage chairs to recover
it is not easy and so many times they dont look perfect . I always make sure i check every chair before it is shipped cause i hate to redo things a 2nd time I will be honest i didnt know much about the upholstery business when i started this company but have learned a hell of a lot and how hard some pieces can be, foam is tricky, and very expensive , but good people is the most important and we have had the same three guys for 20 years, I will bet BK will make it right they are suppose to be good. just tell them you want it redone, and do it right you are the customer and reputation is every thing in this business.

.
I'm sure LRF has more experience with foam than me, though I've had a bit. I'd say there is probably a smoothing layer of 1/2" on top of the bulk of the foam, I'm just amazed whoever was laying it couldn't feel it lacked resilience.
I'm amazed they claim "BK Upholstery also has the distinction of having been the only U.S. certified upholsterer for the Danish manufacturer Fritz Hansen"
I'd email Fritz Hansen about it, I reckon that would put the wind up them.

Also
Try contacting their Better Business Bureau. Chances are, they are members. If not, you can still file a claim. The BBB puts a lot of effort in mediating disputes between consumers and companies. Whether they are members or not, people will always be able to check the BBB website and see that a claim was filed and whether or not they made an effort to correct the situation. Many larger businesses check the BBB site to make sure they are spending their $$$ with reputable companies. I am sure they do not want clients with potentially more $$$ to spend passing them by.

Or you might ask them one more time
to make good on their less then stellar execution and lack of willingness to make good and if they still refuse....
Send them a link to this thread with the obvious implication of far and wide bad publicity through a very passionate community. Whatever you do, do not let them off the hook, because it will only encourage further bad behavior that someone else will have to contend with. It's time that craftspeople stood behind their work.
Like they said in the movie "Network" ; "I'm sick and tired, and I'm not going to take it anymore", or something to that effect.

'I'm
I'm mad as hell, and I ain't gonna take it anymore'
I believe..but could be wrong 😉

Sounds about right
and Mad as Hell is what I would be like our friend Finch.

Finch.
good luck i hope they make it right they really should, for them it is no big deal just open the seam and put a new piece of foam in,
We do it all the time, especially on my own chairs cause i am the most picky of all people,
I have two swan chairs at home that i hate the way they turned out , one of the guys who is gone now that was at the shop a couple of years did mine 2 years ago, and i have hated them , when the shop is not so busy they will go on the bench for a total redo, with Kvadrat fabric,
i have maharam messenger on them now and it is really to thin, that is why Fritz Hansen recomends heavier fabric on the hand sewn chairs,
So see even people who own side line business, of upholstery shops have problems too. Believe me they are difficult chairs to do cause of them being hand sewn.
and leather is a nightmare to start with. but foaming the chair is the easy part.