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Help- price difference two identical lights  

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Slon
 Slon
(@slon)
Active Member
Joined: 6 years ago
Posts: 5
01/09/2015 8:12 pm  

Hi, I need an advice. I just bought a wall light from the shop in Holland. The price was very high but I decided to get since I've been looking for this lamp for some time. Now, I just saw identical lamp ( in good condition) on another Dutch website which is cheaper for 450 euros! This is a massive difference in price. The shop where I bought it doesn't have a written refund policy. What should I do? Should I tell them about the other lamp? Do I have a right to request the refund or renegotiate?
Thanks!


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modernefamilie
(@modernefamilie)
Noble Member
Joined: 14 years ago
Posts: 267
01/09/2015 8:42 pm  

Well, since you've been "looking for this lamp for some time" you can probably show several examples where the asking price was higher, but currently only one example of a lower price. I'll assume that this "shop" is local and not a larger chain type furniture store?
What is your relationship with the shop? Are you on friendly enough terms to show them the example and get a good response or are you not ready to burn that bridge if your efforts go south?
Buyers remorse is not a new concept, but with the advent of big box stores "price match" and Amazon's price guarantee, we've become accustomed to instant gratification in terms of pricing. However, in the world of antiques, this is not the case and will never be.
Bottom line is that you paid a price that you felt was good for both parties and I think its in your best interest to accept this as a lesson learned.


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Mark
 Mark
(@mark)
Illustrious Member
Joined: 14 years ago
Posts: 4586
01/09/2015 9:17 pm  

Bottom line is that you paid a price that you felt was good for both parties and I think it's in your best interest to accept this as a lesson learned.
Well said.
Best,
A.M.


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Slon
 Slon
(@slon)
Active Member
Joined: 6 years ago
Posts: 5
01/09/2015 10:43 pm  

Thanks- I already knew the price is much higher to what I saw previously. But I am not a antique furniture specialist and I assumed it would be fairly priced. The other (cheaper) lamp is identical, maybe even in better condition...I wouldn't compare this to amazon shopping...on contrary I believed this is far more sophisticated service than online gambling. Also I am design professional and I do send lots of people to this shop. I do feel disappointed as this was my favourite shop.


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Mark
 Mark
(@mark)
Illustrious Member
Joined: 14 years ago
Posts: 4586
01/09/2015 11:10 pm  

Dear Dinosaur,
We all here understand your frustration, we've all been there. I do hope that you're able to enjoy your lamp that was a bit over priced, as I sure that it is lovely. You haven't actually seen the cheaper priced version?..other than a picture on a web site? It could look a whole lot different up close. And maybe you'd might have received a major speeding ticket on your way too view/purchase the other lamp...or worse. Perhaps you're more-so upset with yourself for pulling the trigger too quickly?... and maybe I'm wrong.
Best,
Aunt Mark


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Slon
 Slon
(@slon)
Active Member
Joined: 6 years ago
Posts: 5
01/09/2015 11:16 pm  

Thanks Mark- the price is 50% higher and lamps are identical, both in equally good condition. I just wish there are terms and conditions written somewhere on these websites. I would like to know my rights and if I can just request the refund.


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mvalen
(@mvalen)
Noble Member
Joined: 14 years ago
Posts: 200
01/09/2015 11:23 pm  

I am willing to bet that there is another lamp out there that is identical to the two you speak of that is even cheaper yet....
I would just talk to the first dealer and explain the situation. All he can do is say no, you can't return it. Then you know the answer.


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Slon
 Slon
(@slon)
Active Member
Joined: 6 years ago
Posts: 5
01/09/2015 11:56 pm  

According to UK's Distance Selling Regulations, you can cancel any order within 14 days of purchase. This applies to new and second hand (such as antique) items.


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modernefamilie
(@modernefamilie)
Noble Member
Joined: 14 years ago
Posts: 267
02/09/2015 12:03 am  

Its sounds as if you're bound and determined to try and get a discount and/ or return it so perhaps you should contact the dealer and see what they say.
In the meantime, how about a photo or link to the lamp in question, I'd say we all deserve that!
PS. Aunt Mark; here's a glass clink and big hug from the midwest. I like you.


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Slon
 Slon
(@slon)
Active Member
Joined: 6 years ago
Posts: 5
02/09/2015 12:11 am  

haha I can't do that, sorry.


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Mark
 Mark
(@mark)
Illustrious Member
Joined: 14 years ago
Posts: 4586
02/09/2015 12:36 am  

Hi modernefamilie.
Hugs and Clinks to you!
Now, I do raise chickens and rabbit on the patio for both pet's and/or meat. Can we still be friends?
Best,
Aunt Mark
ps ________________! But then maybe I'm wrong. Hi.


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mgee76
(@mgee76)
Illustrious Member
Joined: 10 years ago
Posts: 533
02/09/2015 5:41 am  

Why don't you just ask for a refund and see what they say? I mean you always have that option... you don't need permission from any of us. Worst that happens is they say no. I don't think anybody is going to help craft an excuse for why you want to return it, and I definitely don't think you should include the fact that somebody else is selling it cheaper, but yeah. Don't over-complicate this; try and get a refund on straight terms, if you're so inclined, and then go buy the other lamp. I mean you did agree to a price and pay it, so whatever. That's up to you. If the other lamp sells between the time you get a refund and go to buy it, you're going to feel weird asking to buy the same lamp again. Longer you wait, harder it's going to be. If you can afford what you spent, I say take it as a lesson to keep looking when you know what you want... but I'm a poor person.


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Pegboard Modern
(@davidpegboardchicago-com)
Illustrious Member
Joined: 6 years ago
Posts: 1303
02/09/2015 7:54 am  

So am I to assume that if subsequent to your purchase, you saw the identical lamp at a couple other shops where it was priced 50% higher, you would then go back to the shop where you bought yours and give them more money?


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leif ericson - Zephyr Renner
(@leif-ericson)
Illustrious Member
Joined: 14 years ago
Posts: 5660
02/09/2015 8:05 am  

Have you considered that the other lamp, the cheaper one, is under-priced and that you did pay a fair price for yours? Or that both are too low a price, really? Or that they are both too high a price?
When you really step back and consider the variables of design, designer, maker, function, durability, supply, demand, condition, venue, advertising, taxation, return policy, shipping, and on and on, you realize that it quite honestly is very difficult to say what is a reasonable price for many vintage or antique items. There simply are too many variables and not enough data.
A sample size of one just is not enough data to make an educated assessment.
I am sure you wish you could have paid half as much for your lamp, but the reason can't have anything to do with value. Not hardly.


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leif ericson - Zephyr Renner
(@leif-ericson)
Illustrious Member
Joined: 14 years ago
Posts: 5660
02/09/2015 8:07 am  

Pegboard, you wrote your response while I wrote mine. You said it some much more succinctly and clearly than I did.


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