my new gn basket clock - new question  

I think you have to ask yourself...
Knowing the (damaged) condition in which it was received, would you have bid the same amount to win this clock? I would think not. So, email the seller and give him the option to either a partial refund say 20% or you will return the clock for a full refund.
Good luck!

Send her back where she came from...
I would anyway. This sort of thing is why I own only Vitra editions.

sounds like
you need to be more careful...... if you are 0 for 3.

If all that it wrong with the clock is the
slightly broken wicker, don't listen to all this inappropriate negativity.
Since you apparently have the few broken pieces, this should be extremely easy to repair. Merely reassemble the broken pieces where they should be and crazy glue the part (from the back) and you should be able to fix without it showing unless you look really close up.
Basket clock are fragile, but also one of the easiest to repair without it showing.

If however, you're missing a piece or two
you should be able to match the wicker from something you can find at Goodwill or Salvation Army.
I would also try to get some money refunded...it's worth a try and won't cost you anything.
Of the clocks I have bought on eBay, the only one that arrived in less than perfect condition was a wind-up clock that too-much-wound and when I took it in for repair, the mechanism proved to be unfixable, so a battery motor was put in as a replacement.

If you can find
If you can find a good caning shop they should be able to repair the wiker almost exactly like new. I've seen the guy here in town do amazing things with Thonet & Cesca chairs. I would also pursue a bit of a refund from the seller. I think the plan to ask for 20% back (or threaten a full refund) is a good one. I dont think it's negative to expect something packed well and shipped appropriately.

Was it sent by...
Parcel Post?

Not entirey clear on how...
Not entirey clear on how this could have been damaged. Was the shipping box damaged, improperly packaged with something able to poke the clock?
Shipped insured?
Worse case scenerio, seller intentionally misled you. Or you misled yourself?

Thanks for the replies
I looked back at the seller's pic when I saw the damage and there was no damage. I am certain it got damaged in shipping. It was shipped USPS. It was packed well, but it is very fragile. The box was a little beat up, but not terribly damaged. I havent heard back from the seller yet. The caning shop is a good idea Barry. If that would work and not be too expensive, I would be up for it. The thing is that it looks like more straw is missing than just the two pieces I found. So of course I wonder if it broke while the seller was selling it.
I dont know how to be more careful on ebay. The last two sellers had a 100% rating and sold a lot of items. I just want to collect mid century items and I am not sure where else to look.

Was it Parcel Post?
I avoid Parcel Post like the plague. I have stopped shipping with Parcel Post unless absolutely necessary. Whenever I buy something, I beg and plead with sellers NOT to use Parcel Post. In my experience, it is probably the worst shipping method available.

parcel post
Is that the same as the united states post office? If so, that is who shipped it. I was not impressed with their service, as I had the signed form to drop the box off sitting on the front door for 2 days and they never brought the box. Then I went to the post office to pick it up on two different occasions and the line was through the door with only one person working the counter! So I left. I finally personally handed it to the mailwoman, who brought the box 3 days later. Sheesh.

Are you in the USA?
Parcel Post is the cheap method of shipping packages in the US by the Postal Service. I believe it will say Parcel Post on the postage label.
I have had similar experiences with the very confusing delivery cards. They never re-deliver the package even if you sign the waiver, and they don't tell you to go pick it up at the post office either.... But that's another story.

Good news
The seller insured the package and will try to collect from USPS. Meanwhile, I am sending the clock back and he will refund the money. I guess this was not destined to be my first gn clock. It is so beautiful, though, that I wish I could keep it. But, another is on its way (table clock). If this one arrives damaged or misrepresented, then I will stick with Vitras.

Great!
That's good to hear, Rockybird.