doorak
Were you informed t...
doorak
Were you informed that the bottom piece of leather is going to be glued on? I have no idea why they would do that, seems like an after thought or a mistake to me. It also look like that one piece of leather at the base is falling off? If you are not happy with it then you should take it back. Of course they will try to tell you that it's ok because it's a part that no body sees, and to fix that problem, they'd probably have to redo the chair. Just be persistent. Oh and btw, you have your cushion placed backwards, the rounded side should be pointing inwards.
no
no, i was told that it will be exactly like the fritz hansen ver. which obviously is not.
it really pisses me off bcuz it cost me 1250+ 1200 for leather, and my egg chair was perfect b4. It wasnt like a vintage piece that had the foams dried up or nething. I have 3 egg chairs all in
Fabric n i just decided to have one of them redone in leather, bcuz
I fell in love with the walnut elegance sorensen leather egg after i
Saw it at the fritz hansen store in soho. I even have pic of my chair b4 the
Reupholstery. What pisses me the most is that i dropped off the chair in sep. Was told that it would be ready in6-8weeks but they delayed it like 3 times saying that they were busy n finally got it done at the end of jan. I still wouldve been happy if they did an impeccable job but 5months for this???? What should i do guys?
Tell them you're unhappy.
The problem is, even if they agree to redo it, will they do any better a job, second time around?
Perhaps demand your money back, in small claims court if necessary? You might recoup the labor charge, not sure about the 1,200 in leather, though.
Perhaps LRF will come by and offer advice (he's an upholsterer, ain't he?).
Perhaps LRF will come by and ...
Perhaps LRF will come by and offer advice (he's an upholsterer, ain't he?
I own a upholstery business... Every time I take one of those chairs to redo I pray they will turn out correct.
The factory first starts by putting the leather in water gives it a bath and starts to work on it at once.
if you do not stretch it to the chair you will get ridges,
nothing is harder than working with leather on a egg chair,swan chair ,etc most craftsmen can only work on it for two hours at a time as the hands begin to hurt with pain even if you are a youngster. I would call the guy up and say i am unhappy you have to make this right. I have done this on several occasions even thoe I did not want to. It is only good business!!! I will say that BK is a great firm and has a good reputation I am surprised that you had a problem with your chair as they are one of the best.
follow up
I let bk upholstery know that I was unhappy with the chair and they sent someone to pick it up right away. They have been very communicative and helpful from the beginning and I was patient even after they delayed it a few times because I was very happy with their customer service. This is part of the e-mail I got from them.
"Regarding the bottom piece of leather that we glued and you were told it should be sewn. Fritz Hansen originally attached this piece of leather by gluing it and this is how we do it. The round piece of leather that has come away from the chair is usually one piece. We were not able to remove your base so we had to cut the leather in order to apply it. This piece should not have come loose. Your other issues we can address once we have the chair"
Is this true? Anyway, I hope they make it right this time.
I must say, their customer service is top notch, I hope I can say the same for the reupholstery job. I will keep you guys posted how this goes.
A year and a half and a few...
A year and a half and a few dollars later, my $5.00 thrift shop egg and ottoman are complete. After the Sorensen leather fail, BK was king enough to purchase new leather of my choice. Went with Spinneybeck Spinneybeck Cordovan 0068 "Sun Dried Brick" Looking at the sample in my hand, I can tell you that the images do not accurately portray the color. That said, I still haven't yet seen it is the flesh. Cushion will be completed today. Now to move on to the 3303......
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